If you wish to have your product repaired due to damage or wear and tear incurred during use, we offer repair services for a fee.

Please contact us via email.

● We will contact you regarding the repair method, duration, and cost after we have inspected the actual product.

● Please note that repairs may take longer during extended holidays such as the New Year and Obon periods, during busy times, or depending on the nature of the repair.

● Please note that we may be unable to accept repairs depending on the condition of the product.

● We do not offer cleaning services.

● We do not accept repair requests involving design changes or modifications.

● Please note that we cannot repair products not manufactured by our company.

●Please note that specifications, designs, materials, and other details are subject to change without notice.

●As this product is handmade, slight variations in size or color may occur even among identical items. We appreciate your understanding.

●Please do not overfill the bag or use it to carry extremely heavy items. Doing so may cause damage to the bag itself or to its hardware and components.

●This product does not provide protection; please exercise caution when storing items that may break or shatter.

●Stepping on, hitting, throwing, or pulling the product—or subjecting it to excessive pressure or impact—may cause damage. Please handle with care.

●Do not use solvents such as benzene or thinner, as they may cause discoloration, deformation, or reduced functionality.

● Do not place near open flames or high temperatures, as this may cause deformation or discoloration.

● Please note that placing the product in a high-temperature environment may cause deformation or discoloration.

● Discoloration may occur due to sunlight, artificial light, or sweat.

● Please note that contact with sweat, rain, or cosmetics may cause stains.

● Please note that color transfer to clothing may occur due to moisture from sweat or rain, or friction.

● If the item gets wet from sweat or rain, gently blot it with a soft cloth to remove moisture, then air-dry it in a well-ventilated, shaded area.

● Storing the item while dirty or wet can cause mold or unpleasant odors. Be sure to remove any dirt, air-dry it thoroughly in the shade, and then store it in a well-ventilated area away from direct sunlight.

● When opening or closing the zipper, be careful not to pinch your hands, the fabric, or any foreign objects. There is a risk of injury from the metal parts or damage to your clothing or the contents. Please exercise extreme caution, as this can also cause damage to the zipper.

● Please note that forcing items in or out while the zipper is not fully open may cause damage.

●When using zippered pockets, please ensure they are completely closed before use. Using them when not fully closed may cause contents to fall out and result in damage.

●If the zipper becomes stiff, avoid forcing it open or closed. Instead, apply a zipper lubricant before use.

●Water-resistant zippers feature a polyurethane film coating on the surface, which makes them stiffer to open and close. Additionally, wear and tear will occur with use.

●Due to the nature of metals and resins, wear and deterioration may occur with use.

●Please note that the color of the metal may transfer due to friction or exposure to moisture such as sweat or rain.

●Discoloration or rust may occur, so please store the product in a well-ventilated area.

●Using the product while dust, sand, or mud is still attached may cause damage, so please remove all such substances thoroughly before use.

●Plated items may cause itching or skin irritation depending on your skin type. If you experience any skin abnormalities, discontinue use and consult a dermatologist.

● When using buckles, please ensure that all parts are securely fastened before use. Using them in an incomplete state may cause them to come loose, potentially damaging the contents.

● Please note that products using magnetic snaps may be damaged or malfunction if exposed to IC cards, credit cards, or electronic devices, as magnetic interference can cause damage or malfunction.

● Please be aware that the product may transfer color to clothing or other items due to moisture (such as sweat or rain) or friction.

● Exposure to moisture may cause color fading, bleeding, stains, blistering, or hardening. Please exercise extreme caution when using this product on rainy days. If the product gets wet, gently blot it dry with a soft, dry cloth, reshape it to prevent distortion, and air-dry it in a well-ventilated, shaded area.

●Prolonged exposure to sunlight or artificial light may cause discoloration or fading.

●Due to the nature of the material, the product may contain insect bite marks, scratches, blood streaks, or wrinkles.

●Please note that the surface is prone to scratches.

●If the hook side catches on the fabric of your bag or clothing, it may cause scratches or pilling. Please ensure that the hook and loop sides are securely aligned when using this product.