Everything You Need to Know Before Ordering
Thank you for choosing ETUBY.

We want every customer around the world to shop with confidence. Please review the information below before placing your order.

We accept secure payment methods available through our official online store.

Payment options may vary depending on your country and the checkout system.
Notes

● Please use a payment method registered in your own name whenever possible.

● Orders may be reviewed for security verification.

● If payment cannot be authorized, your order may be canceled automatically.

Domestic Shipping
Domestic shipping within Japan is ¥900.
The domestic shipping fee is waived for orders of ¥30,000 or more.
International Shipping
International shipping charges are not included in the product price.
International shipping fees are calculated automatically during checkout based on your destination, package size, weight, and shipping method. The final shipping cost is displayed before payment.

All orders are shipped from Japan.

Orders are prepared and shipped as soon as they are ready.

Delivery times vary depending on your destination country, customs clearance, shipping method, and the local carrier.

Once your order has been shipped, you will receive a tracking number by email.

Depending on your destination and payment method, your order total may include:
●International shipping charges
●International handling/service fees
●Payment processing fees
●Import duties, VAT, customs fees, or other local taxes (where applicable)
The applicable charges depend on your destination country and payment method.
The final order total is displayed during checkout before payment.
Customs clearance procedures may occasionally delay delivery.

Please inspect your order as soon as it arrives.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

We will assist you with a replacement or refund where applicable.
Please Note
● Returns or exchanges due to a change of mind cannot be accepted.

● Products that have been used or damaged after delivery are not eligible for return.

● Return shipping costs for defective or incorrect items will be covered by ETUBY.
● Some made-to-order or custom products may not be eligible for returns.
● Please contact us before returning any item.
● We may request photographs to help us assess the issue.

For additional information, please visit the following pages.
● Contact
● Care Guide
● FAQ