Answers to the most common questions about ETUBY products, shipping, and orders.

Yes. We ship worldwide from Japan. Available destinations and shipping costs are shown during checkout.

Orders are usually processed within 2–5 business days. Delivery time depends on your destination and the shipping method selected.

Yes. Once your order has been shipped, you'll receive a tracking number by email.

Import duties, taxes, and customs fees may apply depending on your country's regulations. These charges are the customer's responsibility.

Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled.

We accept returns only for defective or incorrect items. Please contact us within 7 days after delivery.

Yes. Every ETUBY product is designed and manufactured in Japan with careful attention to quality, durability, and craftsmanship.

ETUBY bags are made with water-resistant materials and water-resistant zippers to help protect your belongings from light rain.

However, they are not completely waterproof and should not be submerged in water.

ETUBY focuses on long-term durability, device protection, premium materials, and Japanese craftsmanship. We believe quality reduces replacement costs over time.

ETUBY was created by a Japanese protective case manufacturer. Our bags are designed to protect laptops and electronic devices with shock-absorbing construction and durable materials.

A. We use premium YKK zippers and a diagonal zipper design that helps reduce rainwater entering the bag. However, the bag itself is not completely waterproof.