Answers to the most common questions about ETUBY products, shipping, and orders.

Yes. We ship worldwide from Japan. International shipping fees are calculated automatically during checkout based on your destination, package size, weight, and shipping method. The final shipping cost is displayed before payment.

Orders are usually shipped within 2–4 business days after your order is confirmed.
Delivery times vary depending on your destination country, customs clearance, and the shipping method selected.
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Yes. Once your order has been shipped, you'll receive a tracking number by email.

Depending on your destination and payment method, your order total may include international shipping charges, international handling/service fees, payment processing fees, import duties, VAT, customs fees, or other local taxes. The final order total is displayed during checkout before payment.

Orders can only be canceled before shipment. Once an order has been shipped, it cannot be canceled.

We accept returns for defective or incorrect items. Please contact us within 7 days of delivery. Please contact us before returning any item.

Yes. Every ETUBY product is designed and manufactured in Japan with careful attention to quality, durability, and craftsmanship.

ETUBY bags are made with water-resistant materials and water-resistant zippers to help protect your belongings from light rain.

However, they are not completely waterproof and should not be submerged in water.

ETUBY focuses on long-term durability, device protection, premium materials, and Japanese craftsmanship. We believe quality reduces replacement costs over time.

ETUBY was created by a Japanese protective case manufacturer. Our bags are designed to protect laptops and electronic devices with shock-absorbing construction and durable materials.

A. We use premium YKK zippers and a diagonal zipper design that helps reduce rainwater entering the bag. However, the bag itself is not completely waterproof.